Find out about our company with our Frequently Asked Questions!

If you don’t find the answer you’re looking for here in our frequently asked questions, please feel free to get in touch with us!

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When do I need a new AC unit?

We recommend replacing your AC unit if it’s nearing the end of its lifespan, it no longer works efficiently, or if it requires repairs that outweigh the cost of a new unit. 

If your AC is almost 10 years old, it may be time to start considering a new one. Your AC unit will last about 10-13 years on average due to temperatures here in Tucson, though that also relies on good unit maintenance.

If you’ve been noticing a lack of efficiency and you want a better unit, we understand!

With a brand new air conditioner installed, you’ll get to enjoy a more efficient, cost-saving, overall better AC all year long. They’re also quieter, plus many brands now have offer smart technology that you can take advantage of! 

If you’ve been experiencing AC issues and you’re in need of repairs, our technicians will be honest in giving our best recommendations on what costs you may face and the benefits of repairs vs. a replacement

We’d be happy to help you decide if it’s the right time to invest in a new AC unit! Let’s start with a free estimate.

Can you help with my AC emergency?

Yes! Our technicians are on call 24/7 to be ready for your AC emergency. We’re here to provide you with fast, reliable service for those times when you need help as soon as possible. 

When your house gets hot and unbearable, you need a quick response! We understand that keeping your home comfortable is a matter of safety and we’re here to depend on when your family needs help as soon as possible. 

Read more about AC emergency service! 

Why is AC maintenance important?

The better your equipment is maintained, the better it will work and the longer it will last. 

Your AC should be checked out by a professional at least twice a year– most people choose spring and fall, because they’re the seasons just before the hottest and coldest parts of the year. This will enable us to help you find any potential issues and get them fixed so that you’re ready for the season ahead. 

You should also be changing your AC filter monthly to do your part to keep your unit in good shape! 

Learn more about AC maintenance!

How often does my water heater need maintenance?

Your water heater should get maintenance at least once a year, and we highly recommend picking the summer months to schedule yours.

Did you not find your answer in our frequently asked questions? 

Read more about water heater maintenance here!

How often should my dryer vents be cleaned?

Your dryer vent is a crucial element of your dryer that needs to be professionally cleaned at least once a year. This will help your unit run efficiently and last longer, but it will also prevent dangerous hazards to your home and family. 

Learn more about dryer vent cleaning!

Can you help improve my home's air quality?

Yes! Our technicians are here to help you find the right solutions for your home, including not only new units and equipment, but new technology like whole home air purifiers to improve your daily life. We’d especially recommend learning more about the REME HALO®Zero! It’s a great option if you’d like to minimize indoor allergens, odors, bacteria, and more.

Read more about in-duct air purifiers!

Do you offer any specials?

Yes! We’re proud to offer a 10% discount for new military customers! We may also be offering other specials throughout the year, please check our specials page.

How do we start service?

Please feel free to fill out this form and we’ll get in touch with you! You can also give us a call at 520-318-1687 to schedule service or ask about anything not included in our frequently asked questions page.

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Air Excellence Heating & Cooling
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